Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Up to date knowledge of the funding program guidelines Up to date knowledge of the organisation's guidelines for service eligibility The social and political context of child care services Other services available within the local community and the eligibility criteria of these Consumer perspectives on service provision and access to services Complaints and appeal procedures Knowledge of the potential users of the service considering cultural backgrounds, social circumstances, range of abilities and disabilities Circumstances which lead to a child and family being eligible and having priority for service Circumstances might exclude a person from service If a person is assessed as ineligible to use the service other options are developed with them Social justice philosophy and principles Relevant legislation e.g. anti-discrimination, Disability Act, state/territory regulations Organisation standards, policies and procedures |